Privacy Policy

At HugsyPaw ("we", "us", "our"), we respect your privacy as much as we care about your pet’s comfort. We are committed to being open, honest, and transparent about how we collect, use, and protect your personal information when you visit or make a purchase from hugsypaw.com.

1. The Information We Collect

• Order & Contact Details: When you place an order or contact us, we collect your name, billing address, shipping address, email address, and phone number.
  
  
• Payment Information: Payments are processed securely via encrypted, PCI-compliant payment gateways (e.g., Shopify Payments, PayPal, Apple Pay). We never view or store your full debit/credit card numbers on our servers.
  
  
• Device & Browsing Data: When you visit our website, we automatically collect information about your device, including your web browser, IP address, time zone, and how you interact with our pages and products.
  
  
• Customer Support Interactions: When you reach out regarding harness sizing, doorstep exchanges, or delivery questions, we keep a record of that correspondence to ensure quality support.
  
  

2. How We Use Your Information

• Order Fulfillment: To process your payment, pack your items, generate shipping labels, and send you order confirmations and delivery updates.
  
  
• UK Delivery & Doorstep Exchanges: To share your delivery address and contact details with our shipping partners (such as Royal Mail) so they can deliver your parcel and provide live SMS/GPS tracking.
  
  
• Customer Care: To assist you with size recommendations, order queries, and our 30-day walk trial.
  
  
• Site Security & Fraud Prevention: To protect our customers and store against fraudulent transactions and unauthorized activities.
  
  
• Marketing Communications (With Your Consent): If you opt in to our newsletter, we may send you occasional emails about new gear, dog care tips, and exclusive offers. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email.
  
  

3. How We Share Your Information

• Shopify: Our e-commerce platform that securely hosts our store and processes checkouts.
  
  
• Couriers (e.g., Royal Mail): To ensure your parcel arrives safely at your doorstep with accurate tracking.
  
  
• Analytics & Advertising Partners (e.g., Meta/Facebook, Google Analytics): We use standard tracking tools to understand site performance and deliver relevant ads to pet parents. These services use cookies to recognize visits without directly revealing personal identities.
  
  
• Legal Requirements: We may disclose information if required by law, regulation, or a valid legal request from UK authorities.
  
  

4. Cookies & Tracking Technologies

• Essential Cookies: Necessary for the site to function (e.g., keeping items in your cart while you browse).
  
  
• Performance & Analytics Cookies: Help us see which pages and products are popular so we can improve the site layout.
  
  
• Advertising Cookies: Help us measure the effectiveness of our campaigns on platforms like Meta and ensure you see relevant gear recommendations.
  
  

5. How Long We Keep Your Data

6. Your Rights Under UK GDPR

• Right to Access: You can request a copy of the personal data we hold about you.
  
  
• Right to Rectification: You can ask us to correct inaccurate or incomplete information (such as an updated delivery address).
  
  
• Right to Erasure ("Right to Be Forgotten"): You can request that we delete your personal data, provided we do not have a legal obligation to retain it (e.g., HMRC tax records).
  
  
• Right to Withdraw Consent: You can withdraw your marketing consent at any time.
  
  

7. Data Security

8. Updates to This Policy

9. Contact Us

• Brand: HugsyPaw
  
  
• Email: support@hugsypaw.com
  
  
• Website: hugsypaw.com