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UK Support Team Online
Got a question? We’re all ears.
Whether it’s harness sizing before a walk, order tracking, or paw care advice—our Stevenage-based team answers within 24 business hours.
Direct Assistance
Reach out directly to real dog lovers.
We don’t outsource to generic call centers. Your tickets are answered by team members who actually test and handle HugsyPaw gear daily.
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Priority Email Support
support@hugsypaw.com
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Support Desk Hours
Mon – Fri: 9:00 AM – 6:00 PM GMT
Weekend requests prioritized Monday 9 AM
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Registered UK Headquarters
36 Downlands, Stevenage
Hertfordshire, SG2 7BH, UK
Hertfordshire, SG2 7BH, UK
✓ 100% Real Human Response
Verified UK Entity
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Instant Help
Frequently Answered Questions
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📦 When will my order arrive & where is my tracking code? +
Orders are packed within 24–48 hours. Standard UK deliveries arrive within 2–4 business days via tracked courier service. Your tracking link is automatically dispatched to your confirmation email as soon as the package leaves our warehouse.
📏 What if the harness doesn't fit my dog properly? +
Don't worry! Our harnesses come with a 100% Fit Guarantee. If the fit isn't right, choose "Exchange / Return" in the form above and provide your dog's chest measurement—we will exchange it for the proper size with zero hassle.
🛡️ How does the 30-Day "Paws-On" trial work? +
Test any HugsyPaw essential on your real daily walks and routine. If you or your pup aren't completely in love with the quality or experience within 30 days, we’ll make it right with an immediate exchange or full refund.